From critically acclaimed The Longest Journey to the very first sci-fi MMO Anarchy Online, to the brutal trials of Conan Exiles, our 28-year history has set our players uniquely up for a journey to the harsh world of Dune, where the continual battle for survival and spice will bring a challenge that is Legendary.
The Funcom team consists of over 300 people located in 5 studios - Norway, the US, Portugal, Sweden, a newly opened Romania studio - plus an additional UI/UX hub in the UK. As part of Funcom’s ongoing growth, and completing a successful turnaround, Funcom is now backed by Tencent, the largest online gaming company in the world!
Now, our Customer Service team in Lisbon, Portugal needs a Customer Service Lead to manage our support team across offices in Lisbon, Oslo and Durham, NC.
Your Mission in Funcom
Our support team handles communication between the company and its customers and fans on several platforms, provides internal teams with crucial knowledge to develop and support our products, and assists players in our amazing and growing community. They work with development and community teams daily to help and engage players across our live games, most notably among these Conan Exiles and, in the future, our new open-world multiplayer game using the Dune IP from Legendary Entertainment.
As a Customer Service Lead, you will own the success and development of the support team and each of its members and you will work shoulder to shoulder with stakeholders across the entire company to ensure success for everyone. You will help translate the vision of the company, the games, and the team into strategy and action, and inspire and coach the team.
Ideally you bring in extensive expertise in support, team management, and leadership, and a solid understanding of game development and business. International work experience is a great advantage, as Funcom is a multinational, multicultural company with players across varied regions and time zones.
How you can have an impact in your position:
- Manage, lead and develop the Customer Support team
- Develop strategies and activities in collaboration with the team and stakeholders
- Set team and individual goals, and report and present actions and results
- Ensure transparency, predictability and efficiency both within the team and between the team and others
We are looking for someone that has:
- 5+ years of experience in Customer Support and/or closely related profession(s)
- At least 2 years of leadership experience
- Excellent spoken and written English skills
- Strong understanding of communication across nationalities and cultures
- Understanding of game development disciplines and their interaction
- Understanding of the gaming market and business environment
- Passion for open-world survival games, and games in general
- Passion for the Conan and/or Dune franchises
We evaluate candidates on an ongoing basis and recommend candidates to apply as soon as possible!
Please apply in English.
We are a Scandinavian company and follow Scandinavian work values. For you, that means a flat structure in which you can thrive, be yourself, and leave a mark in the studio and become an ambassador for our company values. We focus on Agile/Scrum methodology, and heavily value the importance of work-life balance in employee culture. Funcom values close-knit, collaborative individuals who crave creative ownership, a drive for constructive input, and a never-ending pursuit of evolution and quality.
Funcom ZPX is a full-range development studio situated in Lisbon, the sunny capital of Portugal, in an area with famous cafés and sights near the river. The Lisbon team consists of roughly 45 people from more than 10 nationalities.
Funcom ZPX offers challenging and interesting work, flexible schedules, relocation assistance, health insurance, meal allowance, gym discounts, social events, and a long list of other benefits. Even more: working at Funcom means being part of a family, with skilled and professional colleagues that share a passion for games.
We have a diverse, dynamic, inclusive, challenging and engaging culture, with a basis of continued training and career development opportunities, and we encourage candidates from all walks of life to apply. Come join us in a friendly environment of enthusiastic professionals willing to go the extra mile to deliver world-class games.